Privacy policy
Vitality Wellness (“we,” “our,” or “us”), a DBA of Eastern Vitality Acupuncture, Inc., is committed to protecting your privacy and being transparent about how we collect, use and safeguard your information.
1. Business information
Vitality Wellness
1218 S Crescent Ave, Park Ridge, IL 60068
Phone: (773) 800-1806
Email: support@vitality-wellness.net
Website: vitality-wellness.net
2. Information we collect
We collect information when you fill out forms on our website, schedule appointments, subscribe to our communications, or take part in our services, programs or events. This may include:
- Name
- Email address
- Phone number
- Health-related information, when you provide it voluntarily
- Payment information, processed by third-party providers
3. How we use your information
- To provide and manage our services
- To communicate with you about appointments and care
- To send marketing emails, promotions and updates
- To send SMS messages, with your consent
- To improve our services and your experience
4. SMS communication & consent
By providing your phone number and opting in, you consent to receive appointment reminders and confirmations, service updates, and promotional offers and wellness content.
- Message frequency may vary.
- Message and data rates may apply.
- Reply STOP to opt out at any time.
- Reply HELP or call (773) 800-1806 for help.
- Consent is not a condition of purchase.
We do not sell or share your phone number with third parties for marketing purposes, and we do not share it with any outside entity.
5. Email communication & consent
By opting in, you agree to receive appointment confirmations and updates, wellness newsletters and content, and promotions and special offers. You can unsubscribe at any time using the link in our emails or by contacting us.
6. Marketing communications & Mailchimp
We use Mailchimp as our marketing platform. Information you provide to subscribe is transferred to Mailchimp and processed according to its privacy practices. Consent records may include the date and time of opt-in, the method of opt-in (website, in person, etc.) and IP address where applicable. You can withdraw consent at any time by clicking unsubscribe, replying STOP, or contacting us directly.
7. Sharing of information
We do not sell, rent or trade your personal information. We may share it with trusted third-party providers, such as scheduling, payment processing and marketing platforms, and with legal authorities when required by law. These third parties must keep your information confidential and secure.
8. Data security
We use appropriate technical and organizational safeguards to protect your information from unauthorized access, disclosure or misuse.
9. HIPAA & health information
Health information you provide may be protected under applicable healthcare privacy laws. We take reasonable measures to safeguard protected health information in accordance with applicable regulations.
10. Cookies & tracking technologies
Our website may use cookies to improve your experience, analyze traffic and usage, and improve functionality. We use Google Analytics to understand how visitors find and use our site, such as which pages are viewed and which buttons are clicked. Google Analytics does not receive anything you type into our forms. You can disable cookies in your browser settings, or opt out of Google Analytics with Google's browser add-on at tools.google.com/dlpage/gaoptout.
11. Your rights
You may access your information, request corrections, request deletion (subject to legal obligations), and opt out of marketing communications at any time. Contact us at support@vitality-wellness.net.
12. Third-party links
Our website may link to other websites. We are not responsible for the content or privacy practices of those sites.
13. Changes to this policy
We may update this policy at any time. Updates will be posted on this page with a revised effective date.
14. Contact us
Vitality Wellness · (773) 800-1806 · support@vitality-wellness.net